Chen,Yuntao

 
Curriculum Vitae
Yuntao Chen, Ph.D.
Associate Professor
School of Economics and Management, Beijing Jiaotong University
Room 810, Building of Siyuan East
Haidian District, Beijing 100044, China
Tel: (8610) 5168-7182 ; Fax: (8610) 5168-8590  
E-mail: chenyt_tcs@tom.com
 
Education Background(教育背景)
Ph.D. (Sep. 1997 – Jun. 2000)
Management Science Business, School of Renmin University, Beijing, China
M.S. (Sep.1990 – Mar.1993)
Command and Control(strategy), Air Force Command and Control College, Beijing, China
B.S. (Sep. 1984 – Jul.1988)
Video System, School of Missile, Air Force Engineering University, Xi’an, Shanxi Province, China
 
Professional Experience(职业经历)
2004 – present   Associate Professor, Department of Business Administration, Beijing Jiaotong University, Beijing.
2000 – 2003      Researcher, Quality & standardization institution, Business School of Renmin University, Beijing.
1993 – 1997   Lecturer, lieutenant colonel ,Air Force Command and Control School, PeKing.
19988 –1990   Assistant, Air Force Lieutenant, China Air Defence Training Base, Beijing.
 
Research Areas(研究领域)
Management System and Business Model,
Operation Management,
TQM, Six Sigma
CSI(customer satisfaction index)
Performance Management,
Process Management and Improvement
Safety Management
 
Teaching Courses (讲授课程)
Management
TQM
Project Quality Management
Operation Management,
 
Journal Articles (期刊杂志上发表的文章)
1.     Yuntao Chen, “Six sigma Comprehend”, Electronics Quality (China), 2005,vol.7
2.     Yuntao Chen, “How to understand the section of  customer and marketing in Criteria for Performance Excellence” , China Standardization, 2004,vol.5-6
3.     Yuntao Chen, “How to understand the section of Measurement, Analysis, and Knowledge Management in Criteria for Performance Excellence” , China Standardization ,2004,vol.7-8
4.     Yuntao Chen, An Effective Knowledge Management system in operation (case study),China Quality, 2004,vol.2
5.     Yuntao Chen, On Customer Satisfaction-oriented management mode, Global Standardization & Quality Management, 2002,vol.10
6.     Yuntao Chen, On the Implement of CRM System, China Quality, 2002,vol.12
7.     Yuntao Chen, “On the Customer Satisfaction Measurement, Analysis and Improvement”, China Quality, 2000,vol.6
 
Conference Papers (会议论文)
1  Yuntao Chen, " Research on the Customer Satisfaction Service System of Certification Body," 2008 IEEE International Conference on Service Operations and Logistics, and Informatics,Dec.12th-15th 2008, Beijing, China.
2  Yuntao Chen, " On the Designing and Implement of Customer Satisfaction Management System ",The forum on Quality Operation of Corporations in China, CAQ et al., Dec. 25-27, 2002, Beijing, China.
 
Academic Monographs and Textbooks(出版专著和教材)
1.     Wenshi Yang, Yuntao Chen et al., “Julan on Quality by Design” (Partly translated into Chinese), Tsinghua University Press, 1999.12
2.     Yuntao Chen, Shenyu Gao “The Manager in the International Economy ” (translated into Chinese),  Tsinghua University Press, 2000.4
3.     XiaoGuang Li, Yuntao Chen, “Total Quality Management” (translated into Chinese), Renmin University Press, 1999.7
4.     NianCheng Tong, Cai Wenhao, Yuntao Chen, “On State-owner Enterprises Reformation” Renmin University Press, 2000.4
5.     Shubin Jiao, Yuntao Chen et al., “Process Re-engineering, Organizational Change and Performance Improvement” (Partly translated into Chinese), Renmin University Press, 2001.10
6.     Yuntao Chen, Wenshi Yang “Management Fundamentals Theory” ( Exercise & Instruction), Renmin University Press, 2001.11
7.     Yuntao Chen, “Quality Management”( Exercise & Instruction),Orient University Press, 2002.8
8.     CAQ,“Certified Quality Manager Handbook,” (ASQ, translated into chinese), Economy Press of China, 2003.5
9.     Yuntao Chen, “Information Technology Management”(Translated into Chinese), Renmin University Press, 2003.6
10.  Shubin Jiao, Yuntao Chen et al., “Jurlan Quality handbook”  (translated into Chinese), Renmin University Press, 2003.6
11.  Jinghui tian et al.,Marketing theory and practices for oil station”,Petroleum Industry Press2003.9
12.  Yuntao Chen, Zhangqing Yang, Yan Du, “B-to-B Commerce on the Web”, (HBS Case Selection, translated into Chinese), Renmin University Press, 2003.10
13.  Yuntao Chen, “Managing Six Sigma”, (translated into Chinese), Renmin University Press, 2003.10
14.  Shubin Jiao, Yuntao Chen, “Quality Management Theory”, Wuhan University Press, 2004.9
15.  Mingyu Zhang, Yuntao Chen et al., “Management”, Science Press of China, 2005.5
16.  Guangming Liu, Yuntao Chen et al., “Quality Director”, China Machine Press, 2006.1
17.  CAMIQ, “Quality Management for machine industry”, China Machine Press,  2008.1
18.  Yuntao Chen, “Quality Management ” , Tsinghua University Press, Beijing Jiaotong University Press,2008.11
 
Academic Research Grants(学术研究基金、纵向课题)
1.     Research on the Strategy for Beijing Economic Zone Baesed on Global Virtual Economy Development, Jul. 2001-Jun. 2002, Beijing Social Sciences Foundation, (Grant NumbersH010610070112),  principal participator.
2.     Analyse on TOP Sponsors in Communications Equipment Manufacturing Industry, (The Beijing Organizing Committee for the Games of the XXIX Olympiad, BOCOG, Beijing ), Jun.  2002 - Oct. 2002. project leader.
 
Major Business Projects(主要企业委托课题)
1.   Study on the CSI Measurement Model and Implement of Certification Body (China Quality Certification BodyBeijing), May 2006 – Mar. 2007, project leader.
2.     Research on the Application of Criteria for Performance Excellence in China, (China Associate for Quality,CAQ) Jun. 2004 - Feb.2005, principal participator.
3.     Designing and Implement of Performance Excellence Mode (Zhongtian Construction Group Co., Ltd., Zhejiang Province ), Nov. 2002 – Sep.2004, project leader.
4.     Designing and Implement of Development Strategy & Performance Excellence Mode (Shenzhen Overseas Decoration Engineering Corporation, Guangdong Province, ),Nov. 2003 – Sep.2005, project leader.
5.     Designing and Implement of Development Strategy & Performance Excellence Mode (Qingdao Construction Group Corporation, Shandong Province,), Oct. 2004 – Oct.2005, project leader.
6.     Designing and Implement of Performance Excellence Mode (Tianjin Port Container Terminal co. Ltd., Tianjin), Nov. 2005 – Jun. 2006, principal Participator.
7.     Designing and Implement of Performance Excellence Mode(Tianjin Port Petroleum and Chemical co. Ltd., Tianjin), Nov. 2005 – Jun. 2006, principal Participator.
8.     Designing and Implement of Performance Excellence Mode (Jiangxi Long-way Transportation co. Ltd., Jiangxi Province,), Jan. 2006 – Jun. 2006, principal Participator.
9.     Designing and Implement of Performance Excellence Mode (Fujian Longxi Bearing (Group) corp., Ltd., Fujian Province,), Mar. 2007 –May 2007, project leader.
10.  Enterprise Culture & BPR (Hayu International Service co. Ltd. Beijing), May 2003-Mar.2004, project leader.
11.  Oil retailing and Marketing Strategy Study, (China National Petroleum Co., Beijing), May 2003-Dev.2004, principal Participator.
12.  Enterprise Diagnosing & BPR (Hanyu Telecommunication Inc., Liaoning Province)      Jul.-Aug.2002 principal Participator.
13.  ISO9000 QMS Designing and Implement  (China Eastern Airlines, and the Subsidiary, Shanghai, Jiangxi Province, Anhui  Province), Nov. 1999 – Jun. 2002, principal Participator.
14.  ISO9000 QMS Designing and Implement (China International Airlines, and the Subsidiary,Beijing, Tianjin, Inner Mongolia,) Nov. 2000 – Jun. 2002, principal Participator.
15.  ISO9000 QMS Designing and Implement (China Southern Airlines), Mar. 2001 – May. 2002, principal Participator.
16.  Quality Improvement and Organization Change (Chaoyang Diesel Engine Co., Liaoning Province), Jul. 1998-Feb. 1999, principal Participator.
 
Honors and Awards (获得荣誉和奖励)
1.     Excellence Student in Hebei Province, Hebei Province Education Administration agency,(1983)
2.     Excellence Commendation by School of Missile, Air Force Engineering University, (1986&1988)
3.     Excellence Teacher, China Air Defence Training Base, (1990)
4.     Excellence Commendation, Air Force Command and Control School, (1991&1992)
5.     Excellence Teacher by Air Force Command and Control School (1993)
 
Professional Organizations (参与的专业组织、社会兼职)
1.     Member of the China Associate for Quality(CAQ)
2.      Director of China Associate for Machine Industry Quality Management (CAMIQM)
3.     Director of China Associate for Electronics Industry Quality (CAEIQ)